Refund Policies

  • There will be no refunds on raffle calendars, fundraising fees, club fees or Skate Canada fees. No exceptions.
  • There will be no on the spot refunds. Approved refunds will only be given at the end of the season.
  • Any request for a refund that falls outside of the following policies is subject to board approval.

Regular Season Refunds (Not Related to Illness)

Refunds will only be provided for medical reasons. Refunds will take effect when the Registrar receives a written notice of withdrawal within 4 weeks of the first purchased skating session. After 4 weeks, a pro-rated refund (less a refund processing fee of $25) will be granted for medical reasons (supported by medical documentation/certificate) or upon approval of the MDSC.

Exception – Only 1st time CanSkaters are eligible for a FULL registration refund within 4 weeks of the session start date. *No refunds on raffle calendars, fundraising, Skate Canada, or club fees.

 

Refunds Due to Illness

The MDSC Oversight Group should be notified immediately by the parent/guardian if a skater, parent, and/or household member must self-isolate due to symptoms of COVID-19 or any other illness. This will enable MDSC to track the amount of ice time a skater misses for a pro-rated refund.

 

Refunds Due to Facility Closure

If the facility and/or health unit declares a closure of the facility due to COVID-19 and the facility reimburses MDSC for their ice time, a pro-rated refund will be granted for any cancellation and/or interruption of programs.

 

Non-Compliance of COVID-19 Policies, Procedures & Protocols

If MDSC, the facility or the health unit deems a skater to be not following proper policies, procedures and protocols set forth by MDSC, the facility, Skate Canada or the local health unit, that skater shall be immediately removed from the facility and no refund will be given.

 

Spring School

Refunds will only be granted prior to the start of Spring School when the Spring School Coordinator receives a written notice of the request by April 4, 2020. After April 4, 2020, a prorated refund will only be given with a doctor's certificate or upon approval of the MDSC board. There will be a $25 administration fee for any refunds or changes made to a registration.